Get help and send feedback
When you have a question, hit a problem, or have an idea for Sokra, you can reach the Sokra team from inside your workspace. You pick a topic, write a message, and the team replies by email. It is the same place for a bug report, a feature idea, a partnership question, or a question about your account, so you never have to hunt for the right channel.
This takes a couple of minutes. You do not need any technical knowledge.
Before you start
You reach support from the Feedback & Support page in your dashboard, so sign in first. Have your question or feedback in mind, and if you are reporting a problem, note what you did and what happened so the team can help faster. Replies come by email, so the address on your account is where you will hear back. This page is for your teacher or admin account; students sign in without an email, so they get help from you rather than from here.
Get help and send feedback
Work through these steps in order. Step 3's attachment is optional, so skip it if a few sentences say everything.
1. Open the Feedback & Support page
In your dashboard sidebar, click Feedback & Support, marked with a handshake icon. It opens a short form titled Get in touch with us where you write your message. If you are deep in a chat or an assistant, go back to your dashboard first and the link is in the sidebar.
2. Pick the topic that fits
Open Select a topic and choose the one that matches your message:
- Feedback & Suggestions for ideas to improve Sokra.
- Technical Issue for a bug or something not working as expected.
- Account & Access for login, password, or account setup questions.
- School or Pilot Partnership to bring Sokra to your school.
- Workshops & Training to ask about sessions for teachers.
- Other Questions for anything that does not fit the above.
Picking the topic that fits routes your message to the right people.
3. Write your message
In Message, describe your question, idea, or problem in a few sentences. For a bug, say what you did, what you expected, and what happened, so the team can follow it. Your message needs at least a sentence or two before you can send it. If a screenshot would explain it faster, use Add attachment to add an image or a short video.
4. Send it and wait for a reply
Read the short note about what happens to your message, then click Send. Sokra confirms with Message sent!, and the team replies to the email on your account. There is nothing else to do, so you do not need to chase it.
Tips
- Pick the topic that matches your message. It reaches the right person faster than putting everything under Other Questions.
- For a bug, include what you did, what you expected, and what happened. A screenshot through Add attachment often explains it in one go.
- Feedback counts. If something would make Sokra fit your teaching better, Feedback & Suggestions is the place to say so, not just a wish you keep to yourself.
Data & safety
When you send the form, the app data the team needs to help with your query goes to Sokra's support team, and they reply by email. Share only what the team needs to understand your question, and leave a student's personal details out of the message unless the topic genuinely needs them. The team uses what you send to answer you, the same way you would expect from any support request, so keep the message about the problem rather than the people in your class.
Troubleshooting
I cannot find the Feedback & Support page. It lives in your dashboard sidebar, marked with a handshake icon. If you are inside a chat or an assistant, go back to your dashboard first, then look in the sidebar.
The Send button does nothing. The form needs both a topic and a message of at least a sentence or two. If something is missing, it shows a short note telling you what to add. Pick a topic, write a little more, and try again.
I have not heard back. Replies come by email to the address on your account, so check that inbox, including spam. The team answers as soon as it can, and one message is enough, so you do not need to send the same request again.
My student needs help. Students sign in without an email, so this page is meant for your teacher or admin account. If a student is stuck, the fastest fix is usually you: reset their password or check their account from your dashboard.