Your data and your rights
You stay in control of the personal data Sokra holds about you. From your Account Settings you can see a plain statement of your rights and the address to write to, close your account when you choose, and, if you run a workspace, see exactly what removing it takes with it. This article gathers those pieces in one place so you know where each one is.
You do not need any technical knowledge. The choices that remove data are deliberate, ask you to confirm, and tell you up front what they affect.
Before you start
You need to be signed in. The data-rights statement and the option to close your account are on the Account Settings page, under Support. Anything to do with removing a whole workspace is on the General settings page, and those parts are for owners. None of these steps happens on its own; each one asks you to confirm.
Build a clear picture of your data
Your data choices sit in two places: your account, for your own personal data, and the workspace, for the shared space and everyone in it. The steps below walk through each one so you can find the right control for what you need.
1. Read your data rights
On Account Settings, the Support section states your right to access, correct or delete your personal data, and gives you an address to write to. This is the starting point whenever you want to ask what Sokra holds or have it changed.
2. Ask about or correct your data
To exercise any of those rights, write to the contact address shown in the Support section. Use it to ask what personal data Sokra holds, to have something corrected, or to request its deletion. A real person handles the request, so you can explain exactly what you need.
3. Close your account
When you want to remove your own access for good, use Delete account in the same Support section. Closing an account is permanent and removes your data, so Sokra asks you to type your email to confirm before it goes ahead. If you only want a break, changing your email or password is the gentler choice.
4. Understand what removing a workspace takes with it
If you run a workspace, Delete workspace on the General page removes the shared space and everything in it: spaces, files, documents and assistants, and access for every member. The Learn more about deleting your workspace panel spells this out, notes that it cannot be undone, and suggests leaving the workspace instead when that fits better. Read it before you decide.
Data & safety
The actions that remove data are built to be deliberate. Closing your account is permanent and asks you to type your email first. Removing a workspace ends access for everyone in it and deletes its spaces, files and assistants, so Sokra makes you type the workspace name and read a panel that lists what goes. For anything you cannot do from these pages, such as asking what data is held or having it corrected, the Support section gives you a real address to write to. As with any account, keep your own login private, since it is the key to your data.
Tips
- Write to the contact address for anything you cannot click. Access and correction requests go to a person, who can handle the specifics for you.
- Prefer leaving over deleting a workspace when others still need it. Leaving keeps the shared space alive for everyone else.
- Read the "Learn more" panel before removing a workspace. It is the clearest list of what will be gone and is the right moment to be sure.
Troubleshooting
I want to see my data but there is no download button. Access and correction go through the contact address in the Support section, where a person handles the request, rather than a self-service export.
I deleted my account by mistake. Closing an account is permanent and confirmed with your email, so it cannot be reversed from the app. Write to the contact address in Support as soon as you can to ask what options remain.
I am not sure whether to delete or leave a workspace. Open the Learn more about deleting your workspace panel. It lists what deleting removes and suggests leaving instead when you are not the only owner.