Manage your account
Your account is the login that is yours alone. From one Account Settings page you can change the email you sign in with, set a new password, pick the language Sokra shows you, and, if you ever need to, ask about your data or close your account. Each of these is a small, self-contained job, so you can do the one you came for and leave the rest.
You do not need any technical knowledge. Everything here lives on a single page, and the changes that matter ask you to confirm before they take effect.
Before you start
You need to be signed in to Sokra. Open Account Settings from your account menu. A few options behave differently depending on who you are: changing the email and password is for teacher and staff accounts, while the language setting is there for everyone. Changing your email sends a verification message, so be ready to open your inbox and confirm.
Build out your account settings
Your account settings are a set of small, separate jobs rather than one long form. The steps below go through each one in order. Do the one you need and skip the rest.
1. Open your account settings
Open Account Settings from your account menu. The page opens on Account Security, where your email, password and language sit together, with a Support section lower down for data questions and closing your account.
2. Change the email on your account
Next to Email you see the address you sign in with. Click Change email, type the new address, and submit. Sokra sends a verification message to the new address, so open your inbox and confirm before the change takes effect. If the address is already used by another account, Sokra tells you so you can try a different one.
3. Change your password
Next to Password, click Change password. Sokra takes you to the secure password-reset page, where you set a new password for your login. Follow the steps there, then come back to Sokra and sign in with the new password if you are asked to.
4. Switch your display language
Next to Language, you see the language Sokra is showing you now. Open the dropdown and pick another language to change what you see across Sokra. The change applies to you alone and does not affect your students or colleagues.
5. Ask about your data or close your account
Lower down, the Support section explains your data rights and gives you an address to write to, and a Delete account option lets you close your account for good. Closing an account is permanent, so Sokra asks you to type your email to confirm. For the full picture of your data rights, see the data article linked below.
Data & safety
Your account settings are yours to change, and the ones that matter most ask you to confirm first. Changing your email is not final until you open the new inbox and verify, so a typo cannot lock you out. Closing your account is permanent and asks you to type your email before it goes ahead. Your language choice changes only what you see, not what your students or colleagues see. If you ever have a question about the personal data Sokra holds, the Support section points you to the right address to ask.
Tips
- Verify a new email straight away. The change waits until you confirm from the new inbox, so it is easy to forget a half-finished switch.
- Use the language setting to preview what students see. Switching Sokra into another language shows you the wording a class in that language will read.
- Treat Delete account as a last step, not a reset. It is permanent, so if you only want a fresh start, changing your email or password is usually what you need.
Troubleshooting
I do not see a Change email or Change password option. These are for teacher and staff accounts. Student accounts manage their login a different way, so the options are hidden on a student account.
My new email is not working yet. The change takes effect only after you open the new inbox and click the verification link. Until then you still sign in with your old address. If another account already uses the address, Sokra tells you, and you can pick a different one.
I clicked Change password but landed on another page. That is expected. Setting a password happens on Sokra's secure password page. Finish there, then return to Sokra.